Privacy Policy

Andhouse C&P Limited and Andhouse Firedoors Limited ("Andhouse").

This privacy notice tells you what to expect us to do with your personal information.

· Contact details

· What information we collect, use, and why

· Lawful bases and data protection rights

· Where we get personal information from

· How long we keep information

· Who we share information with

· How to complain

We collect or use the following information to provide services:

· Names and contact details

· Addresses

· Date of birth

· Payment details (including card or bank information for transfers and direct debits)

· Health and safety information

· Website user information (including user journeys and cookie tracking)

· Photographs or video recordings

· Identification documents

We collect or use the following information for the operation of customer accounts:

· Names and contact details

· Addresses

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.               

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for collecting or using personal information to provide services are:

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legal obligation – we have to collect or use your information so we can comply with the law for example checking CSCS card details from contractors is required by law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o We have to collect relevant details from contractors that we use to work on site (e.g. name, address and copy of their CSCS card). The data does not include any special category data, and the contractors would expect us to be collecting and storing this data. We use secure methods of keep our data safe, and in the unlikely event of a breach, it is not the kind of data that would be likely to cause a risk to the fundamental rights and freedoms of the contractors.

Our lawful bases for collecting or using personal information for the operation of customer accounts are:

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o The data we collect is very limited, is not special category, is stored safely but if it was to be breached is not the kind of data that would impinge on fundamental rights and freedoms. 

Directly from you

Health and Safety consultant, IT consultants, website provider

This data processor does the following activities for us: They assist us with keeping compliant with H&S regulations, and they carry out site audits. We have IT consultants that assist with email set up. We use GoDaddy for our website. 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 17 August 2024